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Diagnose a problem and develop a brief.

Using a mix of analytical tools and discussions with subject matter experts, we dive deep to diagnose the problem you are working to solve. Once we’ve identified the problem, we work closely with you to develop a concise brief that outlines practical steps forward.

Perform intensive research and brainstorm solutions.

Research and insight gathering allows us to deeply understand the people we are designing for. During this phase, we conduct user interviews, observation sessions, and facilitate workshops to capture user ideas and feedback. This approach provides detailed insights into their needs and challenges, guiding the development of innovative and user-centered solutions.

Develop a prototype and build a coalition.

Prototyping turns innovative ideas into tangible models, allowing us to test and iterate on concepts in real-time. Through sketches, digital models, or functional mock-ups, we rapidly refine concepts based on real user feedback. This approach ensures the final product is designed to meet user needs and exceed expectations.

Pilot the solution and document findings.

Pilots allow us to test a solution on a small scale before full launch. We design and manage a pilot program, carefully selecting a representative group of end users to test the product. We gather data on performance, functionality, and user satisfaction. Using this data, we make adjustments to the solution to improve performance and better meet the needs of users.

Half Day + Full Day Group Facilitation

Our team of certified facilitators run engaging workshops, planning meetings, and retreats, all tailored to your organization’s unique needs. We work with you to set clear goals and make sure every activity moves you closer to achieving them. Whether you’re looking to spark new ideas, strengthen your team, or set a clear direction, we’re here to make it happen in a straightforward, supportive way.