The case studies below demonstrate our unique approach to service design and facilitation. Every project is grounded in human-centered design, meaning we design with our end users rather than for them. This approach produces an end product that resonates with the user and addresses their needs.

See Us in Action

A worker in a neon yellow shirt operates a blue Republic Services garbage truck on a city street under a partly cloudy sky, with a modern multi-story building in the background.

  • Most commercial trucks operating in urban areas have large blind zones that create dangerous conditions for pedestrians, cyclists, and small children. In partnership with Together for Safer Roads, we created the first American Direct Vision Rating System to rate the safety of commercial trucks.

Case Study
A group of 19 diverse women and men posing together indoors, some sitting and some standing, smiling for the camera in a casual setting with a whiteboard behind them.

  • The Bernard van Leer Foundation’s global team is distributed across 13 countries, creating unique organizational challenges that required creative solutions. We facilitated a series of workshops aimed at breaking down silos and improving communication.

Case Study
A diverse group of people in a business meeting or workshop room, with a woman presenting at a whiteboard covered in papers and notes, while others sit around a table with laptops, drinks, and snacks.

  • Entrepreneurs struggled to complete the 70+ forms required to open a business in Detroit and navigate the permitting process. In partnership with the City of Detroit and a group of new business owners, we co-created a simplified process that cut wait times and paperwork in half.

Case Study

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